The Marketing Communications process

The Marketing Communications process and the associated timeframes have been developed to help Areas to plan their communications activities.

The benefits of this include:

  • clarity of responsibilities of all parties
  • management of expectations
  • upfront agreement of outcomes
  • effective resource planning and control.

All Marketing Requests are to be submitted via the request form. Once received, the assigned University Marketing Consultant will be in contact to start the process.

We consider these communications projects as a partnership between University Marketing and your Area. We encourage you to work with us, providing as much information as possible on what we are asked to develop, and facilitating the internal approvals required.

marketing-illustration

Steps

  1. Area completes and submits a Marketing Request, providing as much detail as known (e.g. objectives, target audience, timings)
  2. UM Consultant reviews and assesses type and scope of request. Work assigned to appropriate area – e.g. Publications, Campaigns (advertising and media) – who may request further clarification/detail
  3. Brief agreed by both parties and briefed in to external agency partners and/or internal design team
  4. A response to the brief is developed, e.g. new creative concept, media plan, adaptation to existing advert
  5. Response reviewed by University Marketing and Area and assessed against the brief. Depending upon scope/complexity of work, this may involve other key stakeholders (e.g. new advertising concepts require Chief Marketing Officer)
  6. Work is refined under direction from University Marketing based on feedback from Area and key stakeholders. This may take several rounds based on complexity, and further approval may be required before production
  7. Once overall concept/idea is agreed, work moves into production of the final required assets (e.g. print ad, course brochure)
  8. All final assets are reviewed (e.g. is the work on brief and on brand?) and given final approval by University Marketing and Area prior to launch. This may involve other key stakeholders based on scope/complexity
  9. Final work pushed live into market and/or provided to the Area
  10. University Marketing Consultant will provide a report on campaign work.

Time frames

ItemBrief approvedConcept, design and developmentRefine and approveProduction and delivery / launchTotal
Advertising – tier 11 week2-3 weeks1 week+Up to 12 weeksUp to 3-4 months
Advertising – tier 22-3 days1-2 weeks1 week+1-2 weeks4-5 weeks
Advertising – tier 31-2 days4-5 days1 week+4-5 days2-3 weeks
Postcard/Poster/DL-4pp flyer2-3 days4-5 days1 week+1 week2-3 weeks
Brochure – 8-16pp1 week2 weeks1 week+3-4 weeks7-8 weeks
Brochure – over 16pp1 week2-3 weeks1 week+4-5 weeks9-10 weeks
Pull up banners2-3 days1-2 weeks1 week+1-2 weeks4-5 weeks
Merchandise1 week1-2 weeks1 week+Up to 12 weeksUp to 3-4 months

The University Marketing team are busy with a number of key projects and unfortunately capacity within the team means that we may not be able to meet the normal timeframes for certain requests. Please keep this in mind when submitting your request and if your request is urgent, please contact the relevant area Director.

Marketing Creative Services – Kate Jennings
Marketing Analytics, Platforms & Compliance – Sarah Moffat
Marketing Services & Future Students – Bianca Pietralla

Important points to note

  • All time frames to be confirmed between University Marketing and Area upon commencement of approved brief.
  • Timeframes for Refining work will be dependent upon the number of rounds required.
  • Many approval points are reliant on internal stakeholders so please be mindful of this when planning your work.
  • Production timeframes for all physical material (postcards, brochures, merchandise, etc.) will vary dependent upon quantities and availability.
  • All advertising Delivery/Launch timeframes subject to media availability and confirmation of bookings.

Tier 1 Advertising = new creative concept.  Development and production timeframes will vary dependent upon type (e.g. Print / Radio / TV)

Tier 2 Advertising = extensive amendments to existing artwork (e.g. new copy/image to existing layout)

Tier 3 advertising = minor amendments to existing artwork (e.g. minor copy changes such as a new Call To Action)